Terms & conditions
Although London Grace will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.
London Grace Ltd operates this website. London Grace Ltd (company number 8941417). We operate under UK law. The registered office is: Ency Associates, Printware Court, Cumberland Business Centre, Portsmouth, Hants, Po5 1ds, United Kingdom. Our contact email address is email@example.com
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted). All prices are shown in pounds sterling and are inclusive of VAT.
We try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Making a purchase
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.
All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.
Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.
Booking an appointment online
To secure online booking London Grace will hold your card details, however no money will be taken unless you fail to turn up for your booking or any future bookings. If you cancel your appointments with less than 24 hours notice, or no-show for your booking, you will incur a £10 per treatment charge to the card details provided. You are asked to confirm that you agree to our cancellation and no show policy when you create an online account via our Software provider, Zenoti.
The card details kept on your account can be charged for any future appointments but are not accessible to view in full to anyone other than the account holder.
Please note you will need to cancel or reschedule your appointment via your online London Grace account more than 24 hours in advance to avoid the charge.
You can pay for your order by using the following; Visa, MasterCard, American Express or Maestro. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with Shopify payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
Please note that we are unable to accept £50 notes in stores due to counterfeits.
London Grace ships within the UK.
If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note. This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.
London Grace products
Thank you for shopping at London Grace. We hope you love your purchases but if you’ve changed your mind, then we will accept the item back with a full refund, up to 14 days after the purchase date. Please read our policy guidelines below:
If you are unhappy your service please notify a team member in store who will be happy to resolve this. Please note we are unable to give refunds for treatments already carried out and paid for.
If you have any feedback to share regarding your treatment then we kindly ask you to pop back in store, or email our customer service team via firstname.lastname@example.org within 3 days of a polish treatment or within 7 days of a CND Shellac treatment. Please include the details of your appointment and any photos of your nails.
Gift vouchers can be redeemed against London Grace products and treatments listed on our service menu. Gift vouchers are valid for 6 months, non transferable and may not be returned or redeemed for cash. Please note gift vouchers must be physically presented in store to be redeemed, we are unable to accept photographs of vouchers.
Treatments purchased in full in advance
London Grace operates a 24 hour cancellation policy for fully pre-paid treatments. We cannot accept amendments or cancellations within 24 hours leading up to the date of your appointment and in the case of a no-show, no refund will be offered. If we are notified more than 24 hours in advance, we can offer a credit note to the full value of the treatment booked (valid for 6 months).
‘Pamper Me’ points loyalty program
In store promotions
Lacquer & Liquor – Enjoy 2 for 1 on cocktails between 5pm – 6pm everyday. Valid only when having any treatment and not in conjunction with any other offer. Our team have the right to refuse to serve alcohol if no ID is given when asked.
Local Business Discount – London Grace offers a Local Business Discount to partners in selected store locations. Recipients of the discount will receive 15% off treatments booked Monday – Friday, between 9am – 6pm. Treatments must be completed before 6pm for the discount to be valid. Offer is subject to availability and must be booked in advance. The Local Business Discount is not valid in conjunction with any other offer. Please note the local business discount can only be applied to one client’s treatments. London Grace reserves the right to withdraw this offer at any time.
Party bookings and ticketed in-store events
To secure a party booking/event ticket we kindly ask that the group pay for their chosen party package/group deposit or event ticket in advance, which can be made online. Payment for this is non-refundable in the event of one or more guests cancelling, unless you give us at least 7 days advance notice.
We love to welcome everyone for some pampering but please note:
We want to promote healthy happy nails! Our ‘no-nasties’ polish is free from formaldehyde, toluene, camphor, dibutyl phthalate (DBP) and formaldehyde resin.
Third party information
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for London Grace products are those stated on the London Grace material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
Your responsibility for others who access our website
Other documents governing your use of our website
Availability of our website
We make no representations and provide no warranties that:
Your account details
If we provide you with account information such as a user name, identification number, account code and/or password, you must keep such information confidential and secret and not disclose it to anyone. All account information is provided for use of the named account holder only, and not for any other person. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your account information to any third party.
Where we provide you with the option to select your own login information, including a password, we recommend that you supply login information unique to your own use of this website, and do not use information from other accounts you may hold with other websites or any easily discoverable information about you. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your login information to any third party.
You must never use another user’s account without permission. When creating your account, you must provide accurate and complete information. You agree that you will not solicit, collect or use the login credentials of other individuals. We prohibit the creation of, and you agree that you will not create, an account for anyone other than yourself. You also represent that all information you provide to us upon registration and at all other times will be true, accurate, current, and complete. You agree to update your information as necessary to maintain its truth and accuracy.
If you know or suspect that the confidentiality of your login information has been compromised, for example, by the disclosure of such information to any third party, you must immediately change your password. If you are unable to change your password, you must immediately notify us by email, at email@example.com. Please note the card details you enter to secure your booking will be kept on file and may be used to charge if you break the cancellation policy of future appointments. The full card details are not accessible to be viewed by anyone but the account holder.
Ownership of material on our website
All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.
Information and content on our website
The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.
We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.
Permitted use of materials on our website
The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.
Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.
Prohibited uses of our website
You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.
Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.
You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
Viruses and other harmful content
We do not guarantee that our website does not contain viruses or other malicious software. [However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
Links to other websites
Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.
Links to our website
You may not link to our website without our prior written consent. Where you have obtained our consent to link to our website:
Exclusions and limitations of liability
You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the website or those conducted on your behalf):
Governing law and jurisdiction
Copyright, credit and logo