Terms and Conditions

Terms & conditions

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, www.londongrace.co.uk By using our website, you agree to be bound by, and to comply with, these Terms of Use.

These Terms of Use are effective from 1st April 2018.

Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 14 (EXCLUSIONS AND LIMITATIONS OF LIABILITY), 15 (INDEMNIFICATION), 16 (DISCLAIMERS) AND 17 (AGE RESTRICTIONS ON USE OF OUR WEBSITE).

If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.


Although London Grace will do their best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.

Our details

London Grace Ltd operates this website. London Grace Ltd (company number 8941417). We operate under UK law. The registered office is: ENCY ASSOCIATES, PRINTWARE COURT, CUMBERLAND BUSINESS CENTRE, PORTSMOUTH, HANTS, PO5 1DS, UNITED KINGDOM. Our contact email address is hello@londongrace.co.uk

Your responsibility for others who access our website

You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

Other documents governing your use of our website

In addition to these Terms of Use, your use of our website is also governed by the following documents:

By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies and similar technologies in accordance with our cookies policy. If you do not agree to the terms set out in these Terms of Use, you must not use our website.

Availability of our website

We make no representations and provide no warranties that:

Changes we make to these Terms of Use

We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:

Your account details

If we provide you with account information such as a user name, identification number, account code and/or password, you must keep such information confidential and secret and not disclose it to anyone. All account information is provided for use of the named account holder only, and not for any other person. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your account information to any third party.

Where we provide you with the option to select your own login information, including a password, we recommend that you supply login information unique to your own use of this website, and do not use information from other accounts you may hold with other websites or any easily discoverable information about you. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your login information to any third party.

You must never use another user’s account without permission. When creating your account, you must provide accurate and complete information. You agree that you will not solicit, collect or use the login credentials of other individuals. We prohibit the creation of, and you agree that you will not create, an account for anyone other than yourself. You also represent that all information you provide to us upon registration and at all other times will be true, accurate, current, and complete. You agree to update your information as necessary to maintain its truth and accuracy.

We reserve the right to withdraw access to your account without notice for any actual or suspected breach of these Terms of Use or any other documentation referred to in them, including, without limitation, where we suspect that there has been unauthorised access to your account, or any unauthorised disclosure of your login information.

If you know or suspect that the confidentiality of your login information has been compromised, for example, by the disclosure of such information to any third party, you must immediately change your password. If you are unable to change your password, you must immediately notify us by email, at hello@londongrace.co.uk.

Ownership of material on our website

All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

Information and content on our website

Our website is made available to you in order to provide you with general information about us, our business, and any products or services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms of Use.

The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.

We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.

Permitted use of materials on our website

The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.

Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.

Prohibited uses of our website

You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.

Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.

You must not reproduce, duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms of Use.

You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.

You must use our website for lawful purposes only and in accordance with these Terms of Use. You must not use our website:

Viruses and other harmful content

We do not guarantee that our website does not contain viruses or other malicious software. [However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.

Links to other websites

Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.

Any third party website accessible via a link on our website may collect and process your information. We are not responsible for any data-processing activities carried out by any third party website which is linked to from our website, and we disclaim any and all liability in respect of the same. You should check the privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.

Links to our website

You may not link to our website without our prior written consent. Where you have obtained our consent to link to our website:

Exclusions and limitations of liability



You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the website or those conducted on your behalf):



Governing law and jurisdiction

These Terms of Use, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with English law.

The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms of Use and any documents they refer to.

Copyright, credit and logo

The copyright in these Terms of Use is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website, including any content on our website, are reserved.

These Terms of Use are based on a General Data Protection Regulation (Regulation (EU) 2016/769) (“GDPR”) compliant template provided by GDPR Privacy Policy. For further information, please visit gdprprivacypolicy.org

Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.


If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted). All prices are shown in pounds sterling and are inclusive of VAT.


We try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Making a purchase

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.

All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.

Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.


You can pay for your order by using the following; Visa, MasterCard, American Express or Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with Handepay payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Please note that we are unable to accept £50 notes in stores due to counterfeits.


London Grace ships within the UK.


If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note. This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.



Thank you for shopping at London Grace. We hope you love your purchases but if you’ve changed your mind, then we will accept the item back with a full refund, up to 30 days after the purchase date. Please read our policy guidelines below:


If you are unhappy your service please notify a team member in store who will be happy to resolve this. Please note we are unable to give refunds for treatments already carried out and paid for.


If you have any feedback to share regarding your treatment then we kindly ask you to pop back in store, or email our customer service team via hello@londongrace.co.uk within 3 days of a polish treatment or within 7 days of a CND Shellac treatment. Please include the details of your appointment and any photos of your nails.

Gift vouchers

Gift vouchers can be redeemed against London Grace products and treatments listed on our service menu. Gift vouchers are valid for 6 months, non transferable and may not be returned or redeemed for cash. Please note gift vouchers must be physically presented in store to be redeemed, we are unable to accept photographs of vouchers.

Treatments purchased in advance

London Grace operates a 24 hour cancellation policy for pre-paid treatments. We cannot accept amendments or cancellations within 24 hours leading up to the date of your appointment and in the case of a no-show, no refund will be offered. If we are notified more than 24 hours in advance, we can offer a credit note to the full value of the treatment booked (valid for 6 months).

‘Pamper Me’ points loyalty program

In store promotions

Carpe Diem – Enjoy a treatment with us before 10am and you’ll receive a tea or coffee on the house! Please note that your treatment must finish before 10am for the offer to be valid. Not to be used in conjunction with any other offer.

Happy Hour – Enjoy a 15% discount on treatments from Monday & Tuesday, between 3pm – 5pm. Please note that your treatment must be completed before 5pm to be valid for happy hour. Not to be used in conjunction with any other offer.

Lacquer & Liquor – Enjoy 2 for 1 on cocktails between 5pm – 6pm everyday. Valid only when having any treatment and not in conjunction with any other offer. Our team have the right to refuse to serve alcohol if no ID is given when asked.

Local Business Discount – London Grace offers a Local Business Discount to partners in selected store locations. Recipients of the discount will receive 15% off treatments booked Monday – Friday, between 9am – 6pm. Treatments must be completed before 6pm for the discount to be valid. Offer is subject to availability and must be booked in advance. The Local Business Discount is not valid in conjunction with any other offer. Please note the local business discount can only be applied to one client’s treatments. London Grace reserves the right to withdraw this offer at any time.

Party bookings and ticketed in-store events

To secure a party booking/event ticket we kindly ask that the group pay for their chosen party package/group deposit or event ticket in advance, which can be made online. Payment for this is non-refundable in the event of one or more guests cancelling, unless you give us at least 7 days advance notice.

Pre-order treats

Must be paid for in full in advance. Pre-ordered items are non-refundable in the event of one or more guests cancelling (unless you give at least 7 days advance written notice). Pre-ordered alcoholic drinks can only be consumed by guests who are aged 18 or over, proof of ID required. If a guest is late then please note we may not be able to accommodate a pre-ordered treatment upgrade and will not be able to refund this amount.

Age restriction

We love to welcome everyone for some pampering but please note:


We want to promote healthy happy nails! Our ‘no-nasties’ polish is free from formaldehyde, toluene, camphor, dibutyl phthalate (DBP) and formaldehyde resin.

Third party information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for London Grace products are those stated on the London Grace material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.

London Grace LG Covid Risk Assessment – June 2020

London Grace Pampering in Pairs Promotion

Thirsty Thursdays


London Grace x Nomad Cooks x Grand Mayne – Instagram Dinner Party competition


FSB London Awards 2017 - Winner Badge

High street Winner logo_long

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